After installation
Service & Parts Support
Keep the system information close at hand. Marathon can help identify the right contact for operating documentation, replacement-component inquiries, and service or warranty questions.
Have these details ready
- Project or order number and the installation address.
- Bay identification and the relevant component make, model, and serial number.
- A description of the issue, displayed messages, and when it began.
- Relevant photographs, maintenance records, and recent changes.
- Your contact details and the best time to reach the facility team.
Plan ongoing maintenance
Use the instructions for your installed equipment and keep inspection, calibration, and service records.
Read more →Returns & warranty requests
Review the authorization process and the written warranty applicable to your project.
Read more →Changing the application?
Bring proposed changes in vehicles, service tasks, or facility layout to the project team for review.
Read more →Alarms and unsafe conditions
Follow your facility’s approved response plan and contact the appropriate emergency services when needed. Do not bypass safety devices, reset equipment to continue work, or use general website guidance in place of the approved operating procedure.